Privacy Policy

1. Introduction

Teora (“Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.

By using our services, you agree to the collection and use of information as described in this policy.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when using our services:

• Account Information: Email address and password when you create an account
• Purchase Information: Email address for order confirmation and product delivery

2.2 Payment Information

Payment processing is handled by Stripe. We do not store your complete credit card number, CVV, or other sensitive payment details on our servers. Stripe processes and stores this information securely. Please refer to Stripe's Privacy Policy for more information.

2.3 Automatically Collected Information

When you visit our website, we may automatically collect:

• Device Information: Browser type, operating system
• Usage Data: Pages visited, time spent on pages
• IP Address: For security and analytics purposes

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Process your purchases and provide access to products
• Send order confirmations and account-related emails
• Respond to your inquiries and support requests
• Improve our website and services
• Prevent fraud and ensure security

4. Email Communications

We may send you emails related to:

• Transactional: Order confirmations, account setup, password resets
• Product Updates: Updates to products you have purchased

You may opt out of promotional emails at any time by clicking the unsubscribe link in any email. Transactional emails related to your account and purchases cannot be opted out of.

5. Information Sharing

We do not sell, rent, or trade your personal information. We may share information with:

• Service Providers: Third parties who help us operate our business (payment processing, email delivery, hosting). These providers only receive information necessary to perform their services and are contractually obligated to protect your data.
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Third-Party Services

We use the following third-party services:

• Stripe: Payment processing
• Supabase: Authentication and database
• Vercel: Website hosting

These services have their own privacy policies governing how they handle your data.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (HTTPS)
• Secure password hashing
• Limited access to personal data

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing
• Data portability

To exercise these rights, please contact us at support@teora.io.

10. Cookies

We use essential cookies necessary for the operation of our website, such as maintaining your login session. We do not use tracking cookies for advertising purposes.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a new “Last Updated” date.

13. Contact Us

If you have questions about this Privacy Policy, please contact us at: support@teora.io